At IRIW.in, we are committed to delivering your physical products—such as books, study materials, and other resources—safely and promptly. Please read our Shipping Policy carefully before placing your order.
1. Shipping Coverage
We currently ship across India through reputed and reliable courier partners.
For international shipping, please email us at info@iriw.in before placing your order to confirm feasibility, shipping charges, and estimated delivery timelines.
2. Order Processing Time
All orders are processed within 4–6 business days (excluding Sundays and public holidays) from the date of confirmed payment.
During peak periods or promotional sales, processing may take slightly longer. Customers will be notified via email in such cases.
3. Estimated Delivery Time (Post Dispatch)
Metro Cities: 3–8 business days
Non-Metro & Remote Areas: 8–10 business days
Note: Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or government restrictions.
4. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping offers may be available during specific promotions. Such offers will be clearly mentioned on the product page or during checkout.
5. Incorrect Address or Non-Delivery
Customers are responsible for providing accurate and complete shipping details.
IRIW.in is not liable for delays or failed deliveries resulting from incorrect or incomplete address information.
If an order is returned to us due to non-delivery, customers may be required to pay additional shipping charges for re-shipment.
6. Damaged, Tampered, or Lost Packages
If the package appears damaged or tampered with upon delivery, please refuse to accept it and notify us immediately at info@iriw.in with photos.
In case of a lost shipment, we will liaise with the courier service. Once verified, we may issue a replacement or refund, at our discretion.
7. Order Tracking
Once your order is shipped, a tracking link will be shared via email or WhatsApp (if available), allowing you to monitor the delivery progress in real time.
8. Customer Support
For any shipping-related queries or assistance, feel free to contact us:
Email: info@iriw.in
Phone / WhatsApp: +91-9412218954
Support Hours: Monday to Saturday, 10 AM – 6 PM IST
9. Delayed Deliveries Due to External Circumstances
In rare situations such as national holidays, political unrest, pandemics, or natural calamities, deliveries may be delayed. We appreciate your patience and understanding in such cases.
